File a Complaint
The Municipality values feedback from the public and strive to provide residents with exceptional service and continuous improvement. Your feedback allows the Municipality to understand our successes and downfalls in servicing the community, and areas in need of improvement.
The Municipality of French River is committed:
- to continuous organizational improvement in an environment where all complaints are dealt with efficiently, consistently, fairly and uniformly across all departments; and
- to provide opportunities for feedback about the programs, services, facilities and employees of the Municipality.
All forms of communication are tracked and regularly monitored and reviewed to identify issues, trends, areas of concern and opportunities for improvement.
For more information, please refer to Complaint Policy.
What is a Complaint?
A complaint is an expression of dissatisfaction relating to the Municipality’s program, service, facility and employees and/or by-law complaints. Only written complaints shall be considered formal complaints. See below on how to submit a complaint.
What if it's not really a complaint?
The following forms of communication defer from a complaint and can be shared with the Municipality online (fill in form below), by to email@example.com or by calling the Municipal Office at 705-898-2294 or the Public Works Department at 705-898-2900:
Request for Service: means a request for a specific service provided by the Municipality. For example, a request to repair a street surface, reporting a wash-out or a pothole, reporting a burned-out streetlight, reporting damage to a facility, or reporting a lost/found dog. This type of communication would not typically require a response.
Inquiry: means a general or specific request for information relating to the Municipality’s program, service, facility and employees and is typically resolved at the point of service delivery.
Feedback or Suggestion: means an opinion, comment and expression of interest relating to the Municipality’s program, service, facility and employees or an idea submitted to the Municipality with the aim of improving programs, services or facilities. This type of communication does not require a response.
Compliment: means an expression of appreciation relating to the Municipality’s program, service, facility and employees. This type of communication does not require a response.
Submit a Complaint
Prior to submitting a complaint, determine whether your matter is either a request for service, inquiry, compliment, feedback, suggestion or complaint.
Should you wish to file a By-law Complaint, complete the Complaint Form, you may print and submit in person at the Municipal Office or save the file and submit by email to firstname.lastname@example.org.
All other Complaints should be submitted on the Complaint Form but can also be submitted online (fill in form below) or in another written format either in person or by email to email@example.com.
The written complaint must include the following information:
- Specific details of what happened;
- Details of, where it occur, who was involved (if applicable);
- Date and time of occurrence;
- What outcome is being sought, if any; and
- Contact information of the complainant.
The Complaint will be addressed by a Municipal employee who will be able to address your issue. Depending upon the nature of the request, the response time may vary and could take up to thirty (30) days of receipt of the complaint.
Once you submit your request, it will be acknowledged within five (5) days.
Do you have a service request or question for the council or staff of French River? Simply fill out the form below and we will be sure to tend to your request at our earliest opportunity:
NOTE: For emergencies please call 911